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Ticketing tool for reporting issues/requests

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    Year of implementation
    2024
    Industry
    Industrial Manufacturing

    Company specialized in the production of quick couplings and hydraulic components for the efficient conduction of pressurized fluids.

    Approach and methodology

    Development of CMS software for the management and monitoring of tickets, supporting different company areas in reporting issues or requests. The system automatically assigns reports to the responsible departments, facilitating the implementation of corrective actions and ensuring an efficient management flow.

    Staff involved in the project
    2 Specialists
    Execution time
    2 Months
    Technologies used
    • .NET
    100
    %
    Improvement in request management
    30
    %
    Simplification of workflows

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    Abacus Group

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