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Application Management IT Area – Claims Portfolio

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    Year of implementation
    2024
    Industry
    Financial Services & Insurance

    One of the leading Italian insurance companies, offering a wide range of products for individuals, for professionals, and for businesses.

    Approach and methodology

    Through standard processes subject to quality review, the A.M. ensures the delivery of: – First-level support – Corrective maintenance of bugs and data fixing – IT monitoring/support – Institutional monitoring/support – Minor regulatory adjustments – User support and IT processes – Small-scale corrective and evolutionary maintenance

    Staff involved in the project
    5 Specialists
    Execution time
    3 Years
    Technologies used
    • .NET
    • C#
    -40
    %
    Reduction in ticket handling times
    -20
    %
    Reduction of received tickets

    Get in touch with
    Abacus Group

    Contact us

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