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Development of an app for managing the queue-skipping system

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    Year of implementation
    2023
    Industry
    Telco, Media, Entertainment

    One of the leading amusement parks in Italy, attracting millions of visitors every year, famous for its attractions and shows for all ages

    Valeo.it has developed a native mobile app for queue management at one of the leading amusement parks in Italy. The solution integrates the queue-skipping system and NFC technology for fast, contactless access to attractions, enhancing the visitor experience

    Approach and methodology

    To address these needs, Valeo.it developed a cross-platform native app for iOS and Android devices, designed to revolutionise queue management and enhance the guest experience at the amusement park. The app allows users to view real-time wait times, virtually reserve their spot, and receive a notification when it’s time to access the attraction. This system reduces perceived wait times and improves activity planning within the park.A key feature of the app is the integration of NFC technology, enabling fast and contactless access to attraction turnstiles. For devices not compatible with NFC, the app offers an alternative using QR codes, ensuring flexibility and inclusivity for all guests.Valeo.it’s specialists also designed the app’s infrastructure to handle high volumes of traffic, ensuring optimal performance even on the busiest days. The platform was later updated with a second version that includes in-app payment functionality, allowing guests to purchase queue-skipping tickets directly from the app, further streamlining the user experience.

    Development of a cross-platform native app for iOS and Android that allows park guests to use the queue-skipping system and monitor real-time wait times directly from their smartphones. Thanks to NFC technology, the app also enables turnstile access management at attractions, enhancing the overall visitor experience

    Staff involved in the project
    5 Specialists
    Execution time
    10 Months
    Technologies used
    • Java
    • Swift
    40
    %
    Reduced waiting times thanks to the queue-jumping
    30
    %
    Operational efficiency in access management
    100
    App downloads in the first months after launch

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    Abacus Group

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