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Ticketing app to optimize assistance requests.

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    Year of implementation
    2018
    Industry
    Consumer Goods

    Leading company in the gaming and betting industry since 1946, offering numerical games, lotteries, sports betting, and online games.

    Approach and methodology

    Development and implementation of a user-friendly ticketing app designed to simplify the management of support requests, optimize organization, and reduce costs. Through the app, customers can independently open, track, and resolve support tickets, improving operational workflows and overall support efficiency.

    Staff involved in the project
    3 Specialists
    Execution time
    4 Months
    Technologies used
    • .NET
    • Xamarin
    -50
    %
    Reduction in ticket response times
    -30
    %
    Reduction in operational costs

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    Abacus Group

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