case-studies

Application Management IT Area – Claims Portfolio

Year of implementation

2024

Industry

Financial Services & Insurance

One of the leading Italian insurance companies, offering a wide range of products for individuals, for professionals, and for businesses.

Approach and methodology

Through standard processes subject to quality review, the A.M. ensures the delivery of: – First-level support – Corrective maintenance of bugs and data fixing – IT monitoring/support – Institutional monitoring/support – Minor regulatory adjustments – User support and IT processes – Small-scale corrective and evolutionary maintenance

Staff involved in the project

5 Specialists

Execution time

3 Years

Technologies used

.NET
C#

-40

Reduction in ticket handling times

-20

Reduction of received tickets

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