In this context, it is necessary to adopt solutions that support continuity and efficiency in daily activities.
Network & Workplace
Workplace & Unified Communications
SERVICE MODEL
Workflows between people and platforms
Distributed work environments require tools capable of simplifying interactions and making flows more fluid.
Abacus manages the platforms of unified communication through dedicated operational services.
The service model includes:
- Provisioning and user management
- Configuration of communication services
- Platform monitoring
- Operational Support
This model Workplace & Unified Communications enables organizations to adopt advanced communication tools without directly managing the underlying infrastructure.
THE CHALLENGE
Modern organizations operate with distributed teams, mobile workforces and digital processes that require rapid and integrated communications.
Typical problems
Fragmented communication tools
Difficulties in collaboration between sites and teams
Difficult legacy telephone infrastructure
Need to support hybrid work models
Supporting modern work environments requires enterprise unified communications systems and Workplace & Unified Communications platforms that are integrated, scalable, and accessible from anywhere.
THE PLATFORM
Modular and Scalable
Abacus’ Workplace & Unified Communications platform integrates business communication services and collaboration tools.
The platform includes:
- VoIP Telephony Services
- Cloud switchboard
- Collaboration tools
- Integration between devices and communication platforms
This platform of digital workplace solutions enables organizations to centrally manage business communications and team collaboration.
How it works
Business telephony
VoIP
Digital calls over data network with high quality
Switchboard
cloud
Call management via platforms accessible from any location
Tools of
collaboration
Applications for sharing activities, information, and interactions among teams
Communication
multi-device
Access to services from desktop, mobile, and integrated devices
Service Integration
communication
Unification of channels to ensure continuity in interactions
WHAT IT INCLUDES
A comprehensive platform
The Workplace & Unified Communications platform is based on a structured Layer architecture:
Communication Platform Layer: communication platform
User Devices Layer: Phones, PCs, and mobile devices
Integration Layer: integration with enterprise applications
Cloud Services Layer: cloud communication services
Operations Layer: service monitoring and management
CASES OF USE
The adoption of Workplace & Unified Communications brings strategic benefits beyond just technology.
Hybrid workforce collaboration
Unified enterprise communication and collaboration platforms for distributed teams, with unified access from office, remote, and mobile devices.
Communication & contact center
Centralized management of customer communications via VoIP and contact center platforms, with advanced features such as IVR, queuing, and call routing.
Cloud telephony & unified communications
Cloud telephony systems and virtual switchboard to manage integrated business communications between locations, users and devices.
Insurance
Automation of claims management processes and digitization of user interactions through conversational agents and intelligent workflows.
Business Impact
Organizations adopting Workplace & Unified Communications solutions can achieve:
Increased productivity of teams
Unified integrated business communication
Reducing the complexity of telephone infrastructure
Support for flexible working models
WHY ABACUS
An approach based on a structured operating model
Abacus integrates communications platforms, network infrastructure, and operational services to support modern work environments.
Organizations can adopt communication solutions that are scalable and integrated with their digital processes.
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SOLUTION OVERVIEW
A comprehensive overview
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