case-studies

Ticketing app to optimize assistance requests.

Year of implementation

2018

Industry

Beni di consumo

Leading company in the gaming and betting industry since 1946, offering numerical games, lotteries, sports betting, and online games.

Approach and methodology

Development and implementation of a user-friendly ticketing app designed to simplify the management of support requests, optimize organization, and reduce costs. Through the app, customers can independently open, track, and resolve support tickets, improving operational workflows and overall support efficiency.

Staff involved in the project

3 Specialists

Execution time

4 Months

Technologies used

.NET
Xamarin

-50

Reduction in ticket response times

-30

Reduction in operational costs

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