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Voice AI Agent for Customer Care

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    Year of implementation
    2024
    Industry
    Financial Services & Insurance

    Leading company in claims management and insurance services, strongly focused on digital innovation, advanced technologies, and solutions.

    Approach and methodology

    We designed a scalable AI voice agent framework leveraging OpenAI’s GPT-4 and a RAG-based system for intelligent information retrieval. The solution operates 24/7, supports multiple languages, and integrates with the company’s case management, providing accurate case updates, streamlining operations, and enhancing the overall customer experience

    Staff involved in the project
    4 Specialists
    Execution time
    2 Months
    Technologies used
    • Azure Search
    • Docker
    • GPT-4
    • GraphQL
    • Kubernetes
    • OpenAI
    • SIP
    • Twilio integration
    • WebRTC

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