Voice & Collaboration

Phone calls, meetings, and messages—wherever you are—with complete peace of mind, and also available as a white-label solution.

Carrier-class, multi-tenant cloud PBX on a dual-redundant data center.

Not just a physical PBX moved to the cloud: a cloud-native architecture designed to ensure availability, scalability, and unified communications capabilities without on-premises hardware. The platform operates on a dual active control center across separate data centers in Northern and Central Italy, with guaranteed availability even in the event of a failure at an entire site. It is protected by a redundant Session Border Controller (SBC) with native DDoS protection for SIP traffic.

No physical hardware on-site
Elimination of costs associated with purchasing, maintaining, and replacing equipment. Automatic, transparent updates and no scheduled maintenance windows.

Native multi-site support
Locations and branches connected to a single shared PBX, with local geographic phone numbers retained. No charges for internal calls.

Instant scalability
Add extensions, channels, and features without the need for on-site technical support. No additional hardware provisioning costs.

Business VoIP: The Full Potential of Voice over IP

A single provider for all business numbers—both geographic and non-geographic—with number portability from any carrier without any service interruption. All-inclusive or pay-as-you-go rates, with a dedicated portal for monitoring usage in real time.

Individual geographic numbers and call forwarding (GNR), non-geographic numbers (800, 848), and number portability from any carrier. A single contract for all of your company’s unified communications.

SIP trunk (for modern IP PBXs), ISDN PRI (for existing physical PBXs), RTG (for legacy analog connections). Compatibility with existing infrastructure—no immediate forced replacement.

Unified Communications:
—voice, chat, and video anywhere

All enterprise unified communications features and communication and collaboration systems on a single platform, accessible from any device and anywhere with the same quality as in the office.

In-house communication on your smartphone: calls, presence, chat, voice messages, and a centralized contact list. Push notifications with minimal power consumption.

All the features of the PBX system, accessible directly from a web browser. For those who need a high-performance communication system and work from a fixed workstation or in environments with IT policies that restrict software installations.

Persistent conference rooms (with an access code) and on-demand conferences with direct invitations. Moderation, audio control, and external participants via a link or access number.

Shared company address book, synchronized with your personal address book, with real-time presence. Unified call history across all devices.

White-label platform for operators and system integrators

The Cloud PBX platform can be delivered as a white-label solution featuring the operator’s or system integrator’s brand, logo, and color scheme. The multi-tenant architecture allows you to serve multiple customers on a single platform with separate configurations, numbering, and SLAs. No infrastructure to build—just the service to deliver to your customers under your brand.

Learn about the terms and conditions for service providers and system integrators

HOW IT WORKS

How We Handle Migration

Assessment and Design Analysis of the numbering plan, existing termination interfaces, and integration requirements with CRM, ERP, and identity providers. Detailed migration plan prior to any activation.
Number Portability and Activation
Number portability is managed internally, with direct coordination with the transferring carriers to minimize transition time. Activation is planned to ensure continuity of telephone service throughout the migration.
24/7 Voice Quality Monitoring
Voice quality parameters monitored in real time: jitter, packet loss, latency, and MOS score. Anomalies in communication systems are detected before they impact call quality.

Case Studies

Data Warehouse and Integrated Analytics

Case Studies

Analytics and Strategic Dashboards

Request an analysis of your network infrastructure

DIFFERENTIATORS

Why Abacus Managed Services
s for Voice and Collaboration

Carrier Class across a dual-redundant data center

Availability is guaranteed even in the event of a failure affecting an entire site. This is not a generic cloud product.

Redundant SBC with native SIP DDoS protection

Voice traffic is natively protected against DDoS attacks without any additional costs or specific configurations.

In-House Portability

No intermediaries in number portability — direct coordination with the transferring carriers.

24/7 Audio Quality Monitoring

Jitter, packet loss, latency, and MOS scores monitored in real time—not just service availability.

White-Label Multi-Tenant Solution for Operators and System Integrators

A platform that can be delivered under the partner’s brand on a multi-tenant architecture to serve multiple customers simultaneously and ensure the best possible communication system.

Discover the other services that make up the system

Abacus Managed Services covers the entire lifecycle of digital infrastructure through integrated service areas. Each area is available individually or in combination, but it is through their integration that the greatest value is generated.

Connectivity

VoIP quality depends on the quality of the connection: QoS dedicated to voice traffic can be configured natively on the Abacus SD-WAN platform.

Data Center
& Cloud Infrastructure

Connectivity is the layer that provides access to Abacus cloud resources and data centers; designing them together ensures optimal end-to-end performance.

Cybersecurity
SOC & NOC

SIP sessions and the UC platform are increasingly common attack vectors—perimeter protection and voice traffic monitoring must be part of the security strategy.

Support

Our team is ready to support you.

Contact us

Partner
Program

Learn more

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One of our Solution Architects will respond to you within one business day.

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